FMOS Support & Operations
Choose the operating coverage your production environment needs. Higher coverage buys operating capacity and faster response, not software features.
Standard Coverage
Included with active License & Support
- Business-hours support
- P0 acknowledgement within 1 business hour
- P1 acknowledgement within 4 business hours
- Maintenance, security and compatibility updates
- Service review on request
Priority Coverage
Starting at $5,000/month
- 24×7 P0 coverage
- 30-minute P0 acknowledgement
- 2-business-hour P1 acknowledgement
- Named escalation contact
- Quarterly service review
Enterprise Coverage
Starting at $15,000/month
- 24×7 P0 and P1 coverage
- 15-minute P0 acknowledgement
- 1-hour P1 acknowledgement
- Named escalation contact
- Monthly service review
- Architecture and operations review
Final enhanced-coverage pricing depends on operating scope and is confirmed in the Odoo quotation or order form.