SLAs & Assurance

Monthly recurring operational coverage starting at $5,000/month. Includes 24×7 P0 intake, 30-minute P0 acknowledgement, 2-business-hour P1 acknowledgement, named escalation, hourly P0 updates, and quarterly service review. Final scope and price are governed by the signed order form. Operational coverage does not gate software features.

Monthly recurring operational coverage starting at $15,000/month. Includes 24×7 P0–P1 intake, 15-minute P0 acknowledgement, 1-hour P1 acknowledgement, named escalation, 30-minute P0 updates, monthly service review, and architecture/operations review. Final scope and price are governed by the signed order form. Operational coverage does not gate software features.